On Indefinite Hold with Cigna On-Line Pharmacy

it's the third forty-five minute call,
each time a cheerful representative promises to refund
the $335 bill for drugs that never arrived,
never mind that the drugs never arrived and
presumably I need them.
meetings missed, a repetition each time
starting from the beginning, names you write down
for accountability mean nothing, who are they
anyway and are they paid to drag their feet
and collect money for what is never delivered.
would they do it to their grandmother,
for enough money, they probably would.